Privacy Policy

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Thank you for choosing On Call Court Agents for your legal service needs. Our priority is to deliver exceptional legal service as agents for other lawyers while ensuring the privacy and confidentiality of our clients. In order to fulfill our obligations and provide you with the appropriate legal assistance, we may need to collect personal information from you. The specific information required will depend on the area of law relevant to your case.

We strictly adhere to the Privacy Act and comply with the Australian Privacy Principles. This privacy policy is designed to align with these principles and safeguard your personal information. Please note that we reserve the right to make changes to this policy periodically to ensure its effectiveness and compliance with relevant regulations.

Personal information, as defined by the Privacy Act, refers to any information or opinion, whether recorded in a tangible or intangible form, true or false, that relates to an individual whose identity is evident or can reasonably be determined from that information or opinion.

Rest assured that any information you provide us will be treated with the utmost confidentiality and subject to strict duties of confidentiality. Our commitment to protecting your privacy is of paramount importance to us.

If you have any concerns or questions regarding our privacy policy or the handling of your personal information, please feel free to reach out to us. We are here to assist you and provide the best legal service possible.

How we collect personal information and how it is used and disclosed

Direct collection

Usually at the commencement of a matter we will need to obtain details from the client such as their name, address, telephone, email and other contact details. We will also usually require contact details of other parties to the matter.

We may also require further information from the client by telephone, writing or in person, such as:

The client’s accounting records, including but not limited to, your assets and liabilities;
The client’s personal relationships including family circumstances;
Information in relation to the client’s business such as staff, their clients, subcontractors etc;
Employment history and details; and
Other personal and/or sensitive information.

Personal information may be collected by:

Taking your instructions;
Your consent to obtain such information from another source;
From another party in the course of legal proceedings; and
Other means allowed by law and under the Australian Privacy Principles.

Third party collection

We also may collect personal information about individuals or companies without their direct authority. This may occur for example when a client provides us information about another party involved in a matter or documents are produced by our client regarding another party.

Furthermore if we are unable to gather personal information directly from you we will seek your consent to gather the information from other parties. If an entity provides us with personal information about another individual or company, it is the entities responsibility to ensure they are permitted to release such information for our use.

Use and Disclosure

In accordance with the Australian Privacy Principles, On Call Court Agents will not use or disclose your personal information for a purpose (the secondary purpose ) other than the primary purpose of collection unless:

(a) both of the following apply:

the secondary purpose is related to the primary purpose of collection and, if the personal information is sensitive information, directly related to the primary purpose of collection;
the individual would reasonably expect us to use or disclose the information for the secondary purpose; or

(b) the individual has consented to the use or disclosure; or

(c) if the information is health information and the use or disclosure is necessary for research, or the compilation or analysis of statistics, relevant to public health or public safety:

(d) the organisation reasonably believes that the use or disclosure is necessary to lessen or prevent:

a serious and imminent threat to an individual’s life, health or safety; or
a serious threat to public health or public safety; or

(e) the use or disclosure is required or authorised by or under law; or

(f) it is otherwise permitted under the Australian Privacy Principles.

On Call Court Agents will deal with your personal information in accordance with this privacy policy, regardless of how your personal information is collected.

Direct marketing

On Call Court Agents may use your personal information to contact you to inform you of our other services that may be of assistance to you, promotions, special offers and significant changes to the company. We will not sell your personal information to any third party for their marketing purposes unless you consent to this.

If you do not wish to receive such material from us please do not hesitate to contact us on 0434463311

Further information

If you require any further information about the way we collect, use and secure your personal information please do not hesitate to contact us on 0434463311.